Store Manager (F&B/Retail) - HCMC

The Store Manager is a key leadership role in Maison Marou management. This position directs the store’s daily activities, focusing on in-store customer experience across food and beverage and chocolate retail while supporting the company’s short-term goals.

Key Responsibilities

Operations Management

• Oversee the day-to-day operations of the store, ensuring smooth and efficient functioning.
• Participate in daily operations and provide on-ground support to the operations team.
• Implement and maintain standardized operating procedures across all stations to ensure consistency in service, product quality, and customer experience.
• Coordinate with senior management, including national, regional, and area managers, to address operational challenges, resolve issues, and implement best practices.

Operational Excellence

• Proactively monitor and balance inventory levels of high-value items between stores in the region to avoid missed sales opportunities.
• Ensure adherence to company standards, procedures, and brand guidelines across all locations, maintaining brand integrity.
• Drive a culture of Adventure, Authenticity, and Passion within the regional team.

P&L Focus

• Monitor and analyze the store’s P&L and EBITDA performance.
• Provide regular reports and actionable insights to the Area Manager and senior management.
• Identify and implement process improvements to enhance efficiency, productivity, and profitability.
• Optimize inventory levels, manage resources effectively, and control operational costs while demonstrating strong business acumen.

Customer Experience

• Champion a customer-centric approach and ensure exceptional service delivery.
• Resolve customer issues promptly.
• Identify customer needs and respond proactively to concerns.
• Ensure the operations team delivers an experience that reflects the company’s commitment to authenticity and customer satisfaction.

Business Development

• Contribute to the development and implementation of strategies to expand the brand’s market presence.

Cross-Functional Collaboration

• Coordinate with Finance on store P&L management and performance reporting.
• Collaborate with Legal and Corporate Affairs to ensure compliance with regulations and company policies.
• Partner with QHSE to uphold safety standards and operational excellence.
• Partner with Corporate Sales, Expansion, and Marou International to drive business initiatives.
• Work closely with HR on staffing, training, and team development.
• Collaborate with building management, maintenance, and operational support teams.

Team Leadership and Development

• Participate in interviewing, onboarding, and training new operations team members.
• Lead, mentor, and supervise the operations team to maximize performance and efficiency.
• Conduct performance appraisals, provide feedback, and implement improvement plans.
• Develop high-potential employees for promotion.
• Foster a positive work environment by recognizing achievements and encouraging collaboration.

Minimum Requirements

Store Management Experience

• 3–5 years of experience as a Store Manager in premium food and beverage or retail.
• Experience managing a high-volume outlet.

P&L Ownership and Cost Control

• Proven track record of controlling prime costs, including COGS and labor, to meet EBITDA targets.
• Ability to analyze daily sales reports and make immediate adjustments.

Team Leadership and Talent Retention

• Proven ability to build a cohesive team culture.
• Experience recruiting, training, and retaining staff in a competitive market.
• Ability to identify high-potential talent and develop employees for promotion in line with succession planning goals.

Preferred Requirements

Local Store Marketing

• Proactive business development mindset.
• Experience executing local store marketing initiatives, such as partnerships with nearby offices and hotels, to drive traffic and capture sales opportunities in the surrounding area.

Workplace Commitment

Marou fosters a transparent, diverse, and inclusive workplace. Recruitment and career development decisions are based on qualifications, skills, and experience. The company is committed to equal opportunities for learning and growth, fair compensation, safe working conditions, and a respectful workplace free from harassment and discrimination.

Personal Data Processing Notice

Candidates are required to review and consent to Marou Chocolate’s Personal Data Processing Notice for the purpose of assessing suitability for the position and preparing for potential employment.