Head of Supply Chain

About Marou

At Marou, our mission is to connect the world with award-winning Vietnamese Chocolate. We are a vertically-integrated chocolate company dedicated to crafting the finest artisanal chocolates using only the highest quality ingredients. With a commitment to exceptional taste, sustainability, creativity, and design, we aim to provide a unique and indulgent chocolate experience to our customers. Our products are distributed worldwide, and we pride ourselves on maintaining a high level of customer satisfaction.

Role Purpose

• This position is responsible for leading the end-to-end global supply chain, including its design, planning, governance, and execution across Marou.
• Build and lead a centralized, data-driven supply chain model that ensures product availability, inventory optimization, operational resilience, and scalable growth across manufacturing, retail, wholesale, e-commerce, international markets, and overseas warehousing.
• Act as strategic supply chain leader, system architect, process owner, and execution authority, translating business growth ambitions into sustainable supply chain capabilities across Vietnam and international markets.

Key Responsibilities

End-to-End Global Supply Chain Leadership

• Define and maintain end-to-end supply chain governance, decision rights, escalation mechanisms, and accountability frameworks.
• Translate business strategy, growth plans, and market expansion objectives into executable supply chain capabilities.
• Lead supply chain transformation initiatives to improve scalability, service level, inventory productivity, and operational efficiency.

Sales & Operations Planning (S&OP)

• Design, implement, and lead the weekly S&OP / Integrated Business Planning (IBP) process.
• Align demand, supply, inventory, capacity, and financial plans across functions.
• Drive cross-functional accountability and decision-making across sourcing, procurement, central planning, warehousing, sales support, and global logistics.
• Improve forecast accuracy for our multiple sales channels, inventory health, and service level through disciplined planning processes.

Demand Planning & Forecasting

• Design and own forecasting methodology by SKU, channel, customer, market, and location.
• Measure and improve forecast accuracy through MAPE, Bias, trend analysis, seasonality modeling, and demand sensing.
• Establish forecasting logic for new product launches, promotional activities, and market expansion.

Supply Planning, MRP & Replenishment

• Own supply planning logic for finished goods, raw materials, packaging materials, and merchandise.
• Govern MRP parameters, replenishment policies, safety stock models, and planning horizons.
• Balance service level, freshness requirements, production efficiency, and working capital objectives.
• Align production plans with manufacturing capacity and business priorities.

Warehousing & Inventory Management

• Own inventory strategy across Vietnam warehouses, international distributors, and set up future international hubs.
• Optimize inventory holding costs while maintaining target service levels.
• Drive inventory accuracy, cycle count governance, and inventory productivity improvements.

International Logistics & Distribution

• Manage global logistics network including Export operations, Customs compliance, Freight management, International warehousing, Distributor fulfillment.
• Optimize transportation cost, lead time, service level, and network efficiency.
• Ensure supply chain continuity during logistics disruptions, geopolitical events, and market volatility.

Distributor & Omnichannel Supply Chain Management

• Ensure product availability across: Store chain, E-commerce, International distributors, B2B customers.
• Establish a supply chain collaboration framework with distributors and key customers.
• Monitor and improve distributor service levels, inventory health, and replenishment efficiency.

Qualifications

• Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or related field; Master's degree preferred.
• Minimum of 10 years of experience in supply chain management, with at least 5 years in a leadership role.
• Proven track record of leading supply chain transformations and implementing S&OP processes.
• Strong analytical skills and proficiency in supply chain planning tools and ERP systems.
• Excellent leadership, communication, and interpersonal skills.
• Experience in the food and beverage industry is a plus.

Benefits

• Competitive salary and performance-based bonuses.
• Health insurance and wellness programs.
• Opportunities for professional development and career advancement.
• A dynamic and inclusive work environment.
• Employee discounts on Marou products.